A Sampling of Client Comments

Click here for clients

"It was a pleasure working with you as our Roving Reporter at IHA's 13th Annual Health Literacy Conference. The responses and messages that you captured were open and honest, as well as on-point and well-articulated.  You proposed creative ideas that made the interview process much more interesting and fun."
Adriana LeBer, Marketing Manager
Institute for Healthcare Advancement  
 

"Health Literacy Highlight is my favorite email of yours about the podcasts! The photo and a little crumb about Archie Willard learning to read at 54 piques my interest and makes me want to listen to it. In fact, I will! Thanks for the info!" 
Cristal L. Medeiros

"Health Literacy Out Loud is purposely designed to be user friendly and at a level that can be achieved and repeatedly referenced for reinforcement."
Bethany Figg, Library Reference Assistant
CMU Medication Education Partners

"Thank you so very much for your time, energy, passion, and presentation. You served as a perfect kickoff to the focus on patient-centered communication/engagement and shared decision-making. The group’s evaluations and comments about you were strong, as I believed they should have been."
William L Bodnar, President
The Leader's Board

"I would like to take this opportunity to say a heartfelt thank you for your presentation at our Annual Meeting. I am grateful for you taking the time to join us. I appreciated your thoughtful pre-work and conversations with us; your presentation was perfectly tailored to our audience needs. We have already received many, many positive comments from our attendees!"
Anna Heininger, Communications Coordinator
Renal Network of the Upper Midwest, Inc. (ESRD Network 11)

"Thank you for all your work to raise awareness about the importance of understandable health information. Your book, podcasts, and website have been great resources for our department to use in our mission to provide patients with health information that is understandable, accessible, and actionable."
Sarah Magler
Medical Literacy Editor, Elsevier/ExitCare

"Helen, you did an absolutely fantastic job on Ground Rounds for us last Friday at Scott & White Hospital. We thank you so much for giving us your time and expertise."
John P. Erwin, III, MD, FACC, FAHA
Vice Chair, Department of Internal Medicine
Associate Dean, Continuing Medical Education
Scott & White Healthcare/Texas A&M College of Medicine

"I just wanted to say thank you for your wonderful work. You are my heroine. I mean that in all sincerity. Health literacy is vital to our well being: as individuals and as a society. Champions like you and the experts you interview for the podcasts and quote in your book give me hope that we can make a difference."
Michele Hanley, Catholic Health Initiatives Foundation
Colorado Springs, CO

“I received a copy of Health Literacy from A to Z in the mail last week, but just now had a chance to crack the binding. What a joy it is. The tone is at once folksy and warm, but also authoritative. It contains so many good ideas for practice that I feel I ought to number them 1-365 and try one out each day. Not surprisingly, the best thing about it (to me, at any rate), is that you've done that Helen Osborne thing that you do so well: woven together diverse voices into a tapestry of collective wisdom. Bravo!”
Don Rubin PhD, Center for Health & Risk Communication, University of Georgia.

"As I got on the elevator after your presentation, some of us were discussing what our take-aways were. You got us thinking!"
Geoffrey Page, Rockford Health System 

"I had a wonderful time working with you. Hopefully, our paths will continue to cross in the health literacy world. Keep up the great work that you do!  So many of us appreciate the wonderful resources you have created--and have come to rely on them as we keep fighting the good fight."
Jessica Ridpath, Research Communications Consultant
Group Health Research Institute, Program for Readability in Science & Medicine (PRISM)

"I just wanted to thank you again for a terrific day yesterday. Both presentations were outstanding and the feedback from the customer was excellent."
Sean Howe, Account Executive
Merck & Co., Inc.

"Thank you again for the guidance and input you gave when we began our project. On more than one occasion, I found myself asking WWHD -- What would Helen do? Or, is this need-to-know or nice-to-know information?"
Constanza Villalba, PhD
Associate Editor, Patient Information
UpToDate

"Audience members were delighted to hear from someone with so much expertise in the often-overlooked but increasingly important area of health literacy. Your sessions and the references you provided will help heighten awareness of health literacy and its importance to patient-centered care in the VA."
William E. Duncan MD, PhD, MACP
Associate Deputy Under Secretary for Health Quality and Safety
U.S. Department of Veterans Affairs

"I wanted to say how much your website has inspired me and helped generate ideas for my own work. You always provide great resources I can incorporate into my teaching. Information from podcasts on your website also helped guide projects such as my research team's recently completed health literacy resource website for therapists working with children who have sleep problems and/or chronic pain. 
Cary A Brown, FHEA, BMR(OT), PhD, Associate Professor
Department of Occupational Therapy, University of Alberta, Canada

"Thank you so much for your informative podcasting workshop. It enlightened me to the podcast possibilities for my cycling group BIKETERNITY. Since your workshop I have been talking with several others and we are beginning to discuss how to use podcasting for our group."
Arlen Hall, Tour Director
BIKETERNITY

www.biketernity.org
biketernity.blogspot.com

"Your book, Health Literacy from A to Z, is one of the most informative books I have ever read on the subject. It has helped me with several projects." 
Kashika Sahay
Student at the University of Rochester

"Thank YOU for taking the time to come to Harvard Medical School and talk with the students here. It was a great event and one person I talked with afterwards said she thought she learned a lot and had lots of food for thought."
Jeannie Hess, Program Manager of Community Service 
Harvard Medical School, Boston, MA 

"Congratulations on one year of Health Literacy Out Loud podcasts. It is just one more indicator of your creative genious and passionate determination to help healthcare professionals communicate more effectively with their patients. Countless patients all over the country have you to thank when they receive clear and understandable healthcare information from their caregivers.  And they may never know that they have you to thank." 
Lee Joesten, Mission and Spiritual Care
Advocate Lutheran General Hospital
Park Ridge, IL 

"I thought that this workshop was fabulous. There were many points that I'll bring back to use on the job including getting reader feedback, collaborating with others to improve readability, and checking the resources provided," wrote one workshop participant. Another said, "Very well put together presentation. It managed to be both general/basic and advanced at the same time. That's quite an art!"
Two participants at Helen Osborne's workshop
AMWA New England Chapter Conference  

"Fantastic presentation on Saturday.  People were so jazzed.  I came in today and spent half an hour talking podcast with our marketing and communications director. We’ve been meaning to do it but you’ve lit a fire!" 
Suzanne Bates, President & CEO
Bates Communications, Inc.
Wellesley, MA

"Helen helps you think about what you're trying to say so you can frame it in the most simple, yet engaging, way. Not only is she incredibly knowledgable, but she's also a marvelous instructor (and as you know, the two don't always go hand-in-hand!!)" 
Jill Shuman, Instructor
Tufts University School of Medicine, Boston MA 

"Thank you very much for a wonderful presentation. Your talk was thought provoking and enjoyable.  Personally it has me generating conversations here about how our design might have a positive influence on communication and literacy."
Todd Hanson, AIA, NCARB
Principal at JSA Architects, Interiors, Planners   

The New York Times recently published an article by Jane Gross, 'The Bumpy Ride from Hospital to Home.' It is about a new website from the United Hospital Fund of NY, offering materials to help patients and their caregivers during transitions of care. Gross credits many people for this website, including a 'health literacy expert.' She adds, 'I have yet to find a Web site for caregivers with more useful information, clearly presented and targeted to one area of need.'" Carol Levine is Director of this UHF project and thanked me for my help. She wrote, "Your contribution was a major one, and people are very impressed when I tell them that we went the extra step of having a literacy expert help us."

"Health Literacy Out Loud podcasts provide an excellent opportunity to learn about the many faces of health literacy. The sessions educate, empower, and inspire the listener to go out and do something to improve provider-patient communication. I love the energetic and vibrant interviews with real people who say 'we can do better' to improve understanding through improved communication and health literacy."
Pauline Hamel, Ed.D, PT
Health Communications Educator/Consultant
Boston University, MS in Health Communications Program

"I can't tell you how much I appreciate your time yesterday. It was a fantastic presentation with superb use of multimedia. A number of students mentioned during the break or after class how much they learned from you, which is of course my goal."
Lisa Neal Gualtieri, Ph.D.
Adjunct Clinical Professor, Tufts University School of Medicine  

"I just wanted to express my sincere and heartfelt gratitude for the wonderful presentation you provided our customers.  The feedback was great - they truly got so much out of it."
Randi Klebanoff, MS, MPH, CHES
Manager, Wellness Initiatives
Mather LifeWays in Chicago, IL

"I just want to tell you what a spectacular job you did as our seminar speaker. The renal professionals who attended provided extremely positive feedback about your presentation and also verbally expressed how much they learned from information you provided that day."
Donna Sciacca
Vice President, Programs and Services
National Kidney Foundation of Connecticut

"Just a note to say thank you for the inspiration you provided throughout your presentation. I am inspired to begin a journey never before imagined and it was sparked by hearing your story and attending the conference."
Reverend Charles Paige, Senior
Workshop Participant & Panelist

"This Health Literacy course you instructed was the most informative and relevant training course I have attended. I am so excited to have new tools and resources to really make a difference in how I approach patient and prescriber communications going forward. I feel I have walked away from this course with so many great resources, tools, strategies and a greater knowledge of how to communicate clearly and simply. I can't wait to get started on the next project."
Jane Niemtschk, R.Ph.
Sr Analyst, Professional Practice
CVS Caremark l Caremark

"Thank you so much for coming to our conference.  We have heard so many positive comments from your presentation.  One of my co-workers announced at a recent staff meeting that she was re-doing our neurosurgery exercise booklets- because they are just too hard for our patients to understand.  The whole group began to give your suggestions- more white space, clearer pictures, fewer pieces of information, have a patient give feedback....  I think you made a real impact!
Melissa Anderson, BScPT
Atlantic Health Sciences Corporation, New Brunswick Canada

"I cannot thank you enough for all the great work you do in the field of health literacy!  I have been truly inspired by your articles and referred to a couple of them in the final capstone project for my M.S.Ed degree."
Lisa Schessler, M.S.Ed, RN
CCMCertified Case Manager

"I attended the IHA conference in Irvine, CA and you were one of the speakers at that conference that truly 'fired me up.' Thank you for all you do to improve the literacy of our country!"
Mary L. Flossmann, PHN, MSN/Ed, RN
Lodi Memorial Hospital, Lodi, CA

"Helen Osborne was a fabulous and inspiring presenter who touched on an incredibly important and timely topic.... Not only  do I have every intention of using Ms. Osborne's suggestions and guidelines in my conversations with patients, but I am going to do as much as I can to promote health literacy education among renal professionals in Connecticut."
Donna Sciacca
Director, Patient Program Services
National Kidney Foundation of Connecticut

"We have all grown a notch because of you. You really presented in a way that allowed us to hear and embrace change. Thanks for helping us make our health literacy workshop a success."
Surina Ann Jordan, PhD
Zima Health

"I just wanted to drop you a quick note to say thank you again! It was wonderful meeting you! We were so honored to have had you and enjoyed every second of your presentation."
Ashley Wells, Health Planner & Analyst
Delaware Cancer Consortium Cancer Education Alliance  

"Your recent presentation in Baton Rouge was outstanding!  I thought I was doing my part to communicate with our patients in a way that they could understand, but the sky just opened up for me when you shared all of your great strategies. I can't wait to begin implementing some that you mentioned."
Andrea Vidrine, Social Worker
DCI Opelousas, Opelousas, LA

"I was thinking about your health literacy workshop all weekend. You can start to see ripples everywhere. Very exciting!"
Betsy Burtis, Manager of Training & Development
Southern New Hampshire Health System

"Thank you so much for the two wonderful programs you presented at our library. The information was just what people needed and your delivery was warm and approachable."
Liz Bailey
Morse Institute Library, Natick, MA

 "Thank you so much for your help with this project. You really pushed us to deliver a much much better product and I've only heard extremely good feedback about your 'value add .'"
Micky Tripathi, President and CEO
Massachusetts eHealth Collaborative

"Thank you so much for all of your great work--your contributions to making our site both usable and useful for individuals have been invaluable and we have learned so much from you in the process!"
Melinda Karp, Director of Programs
Massachusetts Health Quality Partners

"Helen, it's obvious that you hold the concepts and values of 'relationship-centered care' dear to your heart."
Beth Lown, MD,
Harvard Medical School and Mt. Auburn Hospital
President of the American Academy of Physician and Patient

"Your presentation was so great! People expected somebody who would bore them to death but instead found a professional who told them what is it and how it has to be done -- simple and clear."
Mercedes Blanco
Director, Center for Health Literacy
Maximus, Inc.

"I hope you remember me, I was the doctor from India who participated in your session at the Center for Disease Control's Tuberculosis Education & Training Network meeting. I am writing today just to say thanks for that very well conducted session."
Dr.Gagandeep Singh Grover
India

"I just got a copy of your book and it is soooo useful. Lots of practical ideas. Many of which have been written about for years by many people - but this is a very friendly way to pull together so much really helpful stuff. Thank you."
Wm. Smith,
Executive Vice President,
Academy for Educational Development
Washington, DC

"Helen, You are doing amazing work in health literacy! Your web-site provides valuable tools and resources to clinicians, patients, caregivers, and to the health care community in general. Effective communication and patient education are the sine qua non of patient safety. You are our national mentor for health literacy."
Patricia Sokol, RN, JD
National Patient Safety Foundation

"Your session entitled 'Health Literacy: Communicating Your Public Health Message Clearly and Simply,' was particularly well-received and greatly aided us in achieving our goals and objectives for the program. Fantastic job!"
Louis Rowitz, PhD
Director, Mid-America Public Health Training Center

"Meeting you was a wonderful highlight of the week. My students commented that they couldn't believe they were lunching and conversing with the author of their textbook! I felt similarly."
Mia Ko, PhD, CHES
Assistant Professor, Department of Health Sciences
Towson University

"Thanks for a FANTASTIC workshop! The effort you put into tailoring it to our group and mission was apparent and very much appreciated."
Jonathan Martin, Director of Programs
National Marfan Foundation

"Helen is not only an acknowledged expert in the area of health literacy, she is also a wonderful presenter. She is warm, engaging, and genuine, and her sessions are interactive in the truest sense of the word. She also takes the time to get to know the needs of our audience prior to her workshops, something which most speakers do not take the time to do. We heard nothing but positive feedback about her workshops from our conference participants."
Marisa A. Scala
Executive Director, Center for Medicare Education

"I just purchased your book, Health Literacy from A-Z. Thank you for creating a comprehensive, easy to follow health literacy resource. I am telling all of my peers about this book."
Dawn Jones
Bayfront Medical Center, St. Petersburg, FL

"Thank you for agreeing to speak to us. I was especially impressed by your ability to weave everyday examples that you experience into your presentation to reinforce the lesson being learned. You have such a warm, engaging nature which makes the audience feel comfortable to interact during the discussion/presentation."
Marjorie Montemayor
Frontier Science, Inc.

"Your presentation yesterday was very enlightening. I discovered that after many years of thinking about how to put as much information into a sentence as possible, I really have to rethink my writing strategy and try to deconstruct it a little bit!"
Jennifer Hinkel
Immunization Policy Analyst
Association of State and Territorial Health Officials

"Reading your web site is an inspiration and so much so, that I am sending your site out to my family and friends who are in the health care field."
Molly Fitzgerald, MS
Hamilton County Adult Probation Adult Literacy Program
Cincinatti, Ohio

"Your way of organizing the web page implies that you are a real PRACTICAL expert in communication."
Jintana Ngamvithayapong-Yanai, PhD.
Subscriber to "What's New in Health Literacy Consulting"

"You were a dynamic, innovative speaker at the CDC Conference. It was a treat listening to your unique style. As I said, you captivated attention without the use of typical audiovisual aids. Thank you."
Kaureen Langlie
Greenville County Health Dept, SC

"Thank you for a fabulous workshop today in Norwich, NY on Health Literacy! The information was clearly presented and the examples given were so representative of the families we serve. We will make changes to our daily routine in order to improve the messages we send! I am already thinking of ways to improve the WIC forms we use. Thank you for giving me so many ideas on how to improve our services."
Katha Root, WIC Director
Chenango County, NY

"Thank you for your dynamic presentation. You made your message come alive without the use of audiovisual aids. You captured my attention by just being yourself!"
Kaureen Langlie, RN
Greenville County Health Dept.
Greenville, SC

"I am fascinated with your website. It not only contains terrific information, it is laid out extremely well."
Janace Chapman, Executive Director
Wyoming Gerontological Association

"I eagerly await each month's health literacy updates and continue to be impressed by the great job you are doing."
Barbara Schultz,
Memphis/Shelby County Public Library

"I found your website full of interesting information that we can pass on to health professionals in Edinburgh."
Elspeth Hosie
National Health Service, Scotland

"I wanted to let you know how much I enjoyed the seminar in Richmond Kentucky. The content went hand in hand with the quality initiative that we are doing. We are working on ways to educate the communities on the importance of preventative health care. Some of the obstacles we face are based on literacy. Thanks for providing the working tools that can make a difference."
Mary Bardin RN,
program participant

"I'm so glad that I attended your seminar in Richmond, Ky. Hopefully I will be able to put what I learned to good use in my current work setting and also in the near future when I retire. I'm looking forward to reading your book."
Mary Sutton,
program participant

"How wondrous A to Z is! I'm so intimidated by medical realities. Here's a resource that makes sense! How refreshing! Thanks, Helen! What a gift!"
Paula E. Phipps

"I just wanted to thank you again for meeting with us last night. You have a lot to share and I feel as though I've absorbed some great concepts. You have certainly made me aware of the issue and how I can make changes in my life."
Kristen Bellamy, Student
Emerson Health Communication Program
Boston, MA

"It was a pleasure meeting you last week in Denver. As a technical person on the patient education committee I wasn't sure how much I could contribute but your presentation really opened my eyes. I will be passing along your information and that of Health Literacy Month at our next patient education meeting. Thanks again for an excellent and informative presentation."
Christopher A. Sarley
Center for Educational Development & Support
Lehigh Valley Hospital

"Thanks for the newsletter - it always brings me back from impelling administrative tasks to the core of what brought me into healthcare in the first place years ago"
Jeanne Baumann RN MSN,
Marquette Family Practice Residency

"Your presentation was wonderful last night. The students were thrilled with the information you provided."
Timothy Edgar, Ph.D.,
Associate Professor and Director of the
Graduate Program in Health Communication,
Emerson College, Boston, MA

"Love your newsletter. Always pass it along after it is passed to me so I decided to subscribe myself."
Laurie

"Thanks, Helen. I consider a day to be a good day when I learned something. Saturday was a GREAT day thanks to you!"
Terence Traut, roundtable participant and
President of Entelechy, Inc.

www.unlockit.com

"Thanks for interviewing me for On Call. You got me to express things that were inside me but I hadn't put into words before. Now adult learners and health professionals have more of a roadmap to follow."
Archie Willard, adult learner

"Thank you for the wonderful presentation about ethics that you gave at our recent AMWA meeting. It was a thought-provoking and engaging discussion for the members on a very important topic. I hope you can expand on that theme in other forums."
Diane Bell, ScD
President-elect
New England chapter
AMWA (American Medical Writers Association)

"Thanks, Helen, for your breakfast presentation about creating 'holidays' like Health Literacy Month. Where else can you go at 7:30 AM and leave inspired by 8:30 AM?"
Norman Daoust,
Daoust Associates

"I heard about your amazing work about three and a half years ago as a graduate student in the Health Communication program at Tufts University. I am now at IPRO, the quality improvement organization for New York State, and continue to be inspired by the examples and resources on your website. Thanks!"
Zeynep Sumer
IPRO
Lake Success, NY

"I'm so pleased to see the results of Health Literacy TeleClass training with my staff! As you said, learning occurred. I couldn't be happier. Thank you for everything, Helen. It has been such a pleasure."
Pat Campbell, RN
Director
Women's Health Partnership
Rochester, NY

"In this world of 'hurry up and just produce a brochure,' you provide the supporting rationale to expend time to produce more effective universal and targeted information that will, yes, ultimately save time and money, but, most importantly, actually be understood by the users. Thank you for your championship of health literacy."
Amy L. Mirand, Ph.D.
Cancer Prevention and Population Sciences
Roswell Park Cancer Institute

"Helen Osborne is a facilitator par excellence. Not only is she adept at engaging group participants, but she does so in very creative ways."
Judith Blanchard
Program Consultant,
Cancer Research and Prevention Foundation

"You encouraged me to become more involved in activism. I now want to go out there and help people understand."
Program Participant, Lymphedema Support Group of WNY
"Beyond the Brochure" workshop at Roswell Park Cancer Institute

"As the facilitator, Helen Osborne did a fabulous job engaging everyone, always being positive and allowing all to speak. This is the way it should be - truly a dialogue between all."
Program Participant
"2003 Dialogue for Action: Bringing Colorectal Cancer Screening Home" conference

"I needed some information about communicating health info to seniors and immediately thought of your website. What a marvelous service you have provided for writers, educators and practitioners! You clearly practice what you preach in that the site is easy to read and logically laid out, and your outside links were invaluable."
Jill Shuman, MS, RD, ELS
Tufts University
Boston, MA

"Helen, I just wanted to take the time to thank you for your enthusiasm and dedication to Health Literacy. I learned about you by visiting your web site. It was fresh air to see the resource Overcoming Communication Barriers in Patient Education. I am so excited about this resource that I intend to tell every health professional I can about the tools you have provided for us in the book.

For those reading this, Overcoming Communication Barriers in Patient Education is concise and written in question format and loaded with practical information on how to truly serve our patients regardless of their task, situation, or personal literacy level (low, margin, or adequate). It is great! I highly recommend it for every nurse and allied health professionals who truly desire to fulfill your inner drive to make a difference for someone else. This is a tool to get you there. If you want current resources and articles visit her web site weekly, she is awesome!" Smile
Dorothy Carey, B.S.N, R.N.C
Programs Manager - Education
Promina Southern Regional Health System

"Working with Helen was a wonderful experience. She was highly professional and deeply committed to delivering appropriate and targeted information for our group. The participants in our meeting appreciated the depth of Helen's knowledge about this subject and looked forward to applying this information to their work to improve the health care experience of patients at federally qualified health centers."
Gretchen Greer
Conocer, Public Leadership Initiatives

"The practice sessions were invaluable and well organized. It was valuable to get the broad perspective in the morning and the practical applications in the afternoon. Fabulous."
Program participant
Conocer, Public Leadership Initiatives

"Thank you very much for taking the time to give me more information. I am not in the Health Literacy field, but in the little contact I have had, it is very obvious that your contributions are very impressive. Its so nice to know there are people like you out there making a difference!"
Shelly Ridder
Koc University
School of Health Sciences
Istanbul, Turkey

"I expected to sit quietly and listen to a teleclass lecture on health literacy. But this was far better. Helen engaged all of the students and was able to quickly establish a group dynamic. As a group we discussed the issue, and with her guidance, we learned by doing -- which, of course, makes the lesson more enjoyable, and memorable. Distance learning that didn't feel distant. It was a great way to enrich my work - and my day."
Lisa Bernstein
Executive Director
The What To Expect Foundation

"Helen Osborne presented "Tips to Improve Communication with Your Health Provider" at our Senior Center. Given that her audience was seniors, she clearly had to practice what she preaches: she communicated clearly in understandable terms, lay terms; respected and accounted for her audiences' limitation in hearing and sight; supported their need to ask questions and seek clarification; and demonstrated genuine interest and empathy to each participant. I highly recommend that Helen speak with other senior organizations about this timely and very pertinent topic."
Deborah Arsenault OTR/L
Director
Millis Council on Aging

"I didn't get a chance to tell you how much I enjoyed your session in San Francisco. It was great! Although I have a background in interpersonal communication and two-way symmetric public relations, your ideas helped me think in terms of structuring and organizing my approach to relationships with consumers. You helped me put the various bits of information I know into a workable plan of action."
Keely Kalama-Lakey, MS
Communications Specialist
Honolulu, Hawaii

"Everyone who attended your workshop really, really liked it and found it immensely useful. The evaluations were stellar and people thought it really helped them think in new, useful, and concrete ways. We all now understand that we don't need to be artists to communicate in pictures!"
Jeannie Hess
Community Service Program Liaison
Harvard Medical School

"A teleclass provides an opportunity to learn without the wasted time of travel. I was able to sit at my desk at work, travel through your web site as you made reference to it, take notes, and participate all at the same time...now that's MULTI TASKING!!! Thank you for a very informative and enjoyable hour."
Karen Velbeck
Site Faciliator
Parma ABLE

"The TeleClass was a fabulous learning experience. I plan to check out more TeleClasses in the future. The forum was so open and flexible and the price was right."
Tracy Kane, MEd
Patient Education Coordinator
Albert Einstein Medical Center

"I enjoyed your presentation so much at the conference that I ordered your Aspen publication "Overcoming Communication Barriers...". I just returned from vacation and it was on my desk, to my delight. I will give 2 in-services later this week for our nursing staff � and will certainly use your text as reference. You included the pertinent legislation and the JCAHO standards - which is exactly what I need and a clinician would expect!"
Roberta E. Dillon, MSN, RN, CS
Community Case Manager
Martha Jefferson Hospital

"I am amazed how you continue to write such timely and practical articles in 'On Call' each month. You have a gift and are using it well for all to learn."
Suzanne O'Connor, RN, MS, CS
President
Health Care Satisfaction

"We've got a copy of your first book here, and will certainly get on the waiting list for the next one. I haven't seen anything that pulls all the important ideas about access and communication together like your book -- and the format is amenable to easy review and picking out the info the reader needs. Nothin' like being able to practice what you preach!"
Michelle Black
Plain Language Writer
The Hospital for Sick Children
Toronto, Canada

"Your presentation was excellent and certainly gave us food for thought as we proceed and develop materials for different areas within the hospital."
Joyce E. Russell, RN, MSN, MEd
Director of Education
MetroWest Medical Center

"Your presentation last night was very informative -- I felt I came away with a much better understanding of the problems involved in health literacy and some of the things we can do to help our clients understand. Thanks!"
L. William Katz, DBA
President
Katz & Associates, Inc.

"I love the whole TeleClass concept and found the hour extremely inspiring. Thanks Helen - great to meet you."
Shelley Hourston
Vancouver, British Columbia

"You are so gifted as a writer, and I'm extremely impressed how you can take a body of new information and condense it so accurately. Many thanks for the opportunity to work with you."
Suzy Conway
Assistant Director for Reference and Education
Harvard Medical School
Countway Library

"It was a pleasure to attend your seminar... Your handouts are particularly helpful, particularly now that I have had some more time to review them. Your presentation was clear, well organized and very informative. I particularly liked your clear, articulate style of delivery."
Kathleen Shean
President
New England Insights

"I edited your article today - you should be very proud of it. It'll be a great addition to the Communication and Personal Development section."
Nate Trier, editor
Epotec, Inc.

"Helen has taken us from a level of awareness all the way to a sustainable health literacy program. Her skills and applications are far reaching in reducing risk, improving customer understanding, and building positive customer/ institution relations. Her effectiveness was clearly measurable through a very successful JCAHO review."
Janet Smith, RN, MSN
Vice President, Patient Care Services
Carney Hospital

"You did a great job fleshing out what we both know is a critical - and still largely ignored issue: how to develop materials that people can actually understand and still convey what needs conveying! You are deeply sensitive to that issue and I appreciate your ability to share it with both passion and care."
David B. Clarke, DMin, JD, MPH
Director
Massachusetts Health Decisions

"Interesting and informative. The workshop changed they way I look at text and format. I'm glad I was able to make the time to participate."
Ellen Pothier, RN
Patient Representative
Dana-Farber Cancer Institute

"Your ability to help me turn a jumble of ideas into a coherent outline was truly exceptional, as well as being a painless and enjoyable process."
Ellen Cohen Kaplan, OTR/L, MAS
Clinical Instructor
Boston University, Sargent College

"Thank you again for the insight into the ambiguous nature of our professional writing. Every time I begin to speak/write, I now make it a point to be understood, not just heard."
Program participant
MAOT Annual Conference

"Helen's knowledge and teaching skills are excellent, and she demonstrates a strong ability to understand and respond to the needs of our medical residents."
Anthony Schlaff, MD, MPH
Director, Preventive Medical Residency
Carney Hospital

Health Literacy Consulting helps organizations communicate health information in ways that people can understand. To learn more about Health Literacy Consulting, contact Helen Osborne by e-mail at: Helen@healthliteracy.com or by phone at: 508-653-1199.